PRIVACY POLICY

PRIVACY POLICY

Effective Date: August 31, 2026
Last Updated: August 31, 2026

Illinois Compounding Pharmacy (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us electronically, or using our online services.

This Privacy Policy describes the types of information we may collect, how we use and disclose that information, and the choices available to you.

1. INFORMATION WE MAY COLLECT

Depending upon how you interact with our website, we may collect:

Personal Information

Information you voluntarily provide, including:

• • Name

• • Mailing address

• • Email address

• • Telephone number

• • Date of birth

• • Contact preferences

• • Information submitted through website forms

• • Appointment or consultation requests

• • Prescription or pharmacy-related information, where applicable

• • Information concerning healthcare services you request

• • Billing or payment-related information

• • Communications you send to us

Health Information

When applicable, information you provide may include health-related information or Protected Health Information (“PHI”).

When we are acting as a covered entity or business associate subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), our use and disclosure of PHI will be governed by HIPAA and our applicable Notice of Privacy Practices, in addition to other applicable laws.

If there is a conflict between this website Privacy Policy and our Notice of Privacy Practices concerning PHI, the Notice of Privacy Practices will govern our handling of PHI.

Information Collected Automatically

When you use our website, certain information may be collected automatically, such as:

• • Internet Protocol (IP) address

• • Browser type

• • Device type

• • Operating system

• • Pages viewed

• • Date and time of visits

• • Referring website

• • General geographic information

• • Website interactions

• • Cookie and similar technology information

2. HOW WE USE INFORMATION

We may use information collected through our website to:

• • Provide requested healthcare, pharmacy, wellness, or related services;

• • Respond to inquiries;

• • Schedule or manage appointments;

• • Process prescription or service requests where applicable;

• • Communicate with patients and prospective patients;

• • Provide customer support;

• • Operate, maintain, secure, and improve our website;

• • Process authorized payments;

• • Prevent fraud, abuse, or security incidents;

• • Maintain records;

• • Comply with applicable laws, regulations, court orders, subpoenas, and governmental requirements; and

• • Carry out other purposes disclosed when information is collected or otherwise permitted by law.

3. HIPAA AND PROTECTED HEALTH INFORMATION

We recognize that health information requires heightened protection.

When HIPAA applies, PHI will be used and disclosed only as permitted or required under applicable law and our Notice of Privacy Practices.

Our website Privacy Policy is not intended to replace our HIPAA Notice of Privacy Practices.

Please review our Notice of Privacy Practices for additional information regarding how PHI may be used or disclosed and the rights individuals have concerning their PHI.

4. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies necessary to operate, secure, maintain, and improve the website.

We may also use third-party technology providers for services such as website hosting, security, performance monitoring, communications, or analytics.

We take special precautions concerning tracking technologies on webpages where health information or other sensitive information may be entered or transmitted.

We do not knowingly permit third-party advertising or tracking technologies to collect PHI in a manner that would violate HIPAA or other applicable law.

Where a third-party service provider creates, receives, maintains, or transmits PHI on our behalf and is considered a business associate under HIPAA, we require appropriate contractual protections, including a Business Associate Agreement when required by law.

5. HOW WE MAY SHARE INFORMATION

We may disclose information to:

• • Healthcare providers involved in your care;

• • Pharmacies, laboratories, healthcare facilities, and other healthcare organizations, when appropriate;

• • Service providers performing services on our behalf;

• • Payment processors;

• • Website hosting and information technology providers;

• • Professional advisors;

• • Government agencies or regulators when legally required;

• • Law enforcement when legally required or permitted; and

• • Other parties when you authorize or direct us to make the disclosure.

When HIPAA applies, disclosures of PHI are made in accordance with HIPAA and our Notice of Privacy Practices.

6. WE DO NOT SELL PROTECTED HEALTH INFORMATION

We do not sell PHI.

We do not disclose PHI for third-party advertising or marketing purposes except where expressly permitted by applicable law and, when required, pursuant to an appropriate authorization.

7. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

However, no website, internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure.

Users should therefore exercise appropriate care when transmitting sensitive information electronically.

8. EMAIL AND ELECTRONIC COMMUNICATIONS

Standard email, SMS/text messaging, and ordinary website communications may not always be encrypted.

Please avoid submitting sensitive medical information through ordinary email or general website contact forms unless the form or communication method is specifically designated for secure transmission of such information.

9. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. Visiting a third-party website is subject to that website’s own terms and privacy policies.

10. CHILDREN’S PRIVACY

Our website is not intended to solicit personal information directly from children under 13 without appropriate authorization from a parent or legal guardian.

If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take appropriate steps to address the information.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide services, satisfy legitimate operational requirements, maintain required records, comply with applicable healthcare and pharmacy regulations, resolve disputes, and satisfy legal obligations.

Medical, pharmacy, and other regulated records may be retained for periods required by federal or state law.

12. YOUR PRIVACY RIGHTS

Depending upon the information involved and applicable law, you may have rights concerning your personal information.

When HIPAA applies, patients may have rights concerning their PHI, including certain rights to:

• • Access health information;

• • Request amendments;

• • Request restrictions on certain uses or disclosures;

• • Request confidential communications;

• • Obtain an accounting of certain disclosures; and

• • Receive a copy of the applicable Notice of Privacy Practices.

These rights may be subject to limitations and exceptions under applicable law.

13. WEBSITE FORMS AND APPOINTMENT REQUESTS

Information submitted through website forms should be limited to information reasonably necessary for the purpose of the form.

Submitting an appointment request or other website form does not necessarily establish a healthcare provider-patient relationship.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance. Do not use the website or website forms for emergency medical communications.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal requirements.

The current version will be posted on this website with an updated “Last Updated” date.

15. CONTACT US

Questions concerning this Privacy Policy or our privacy practices may be directed to:

Illinois Compounding Pharmacy
1117 S Milwaukee Ave Ste A-2, Libertyville, IL 60048
Telephone: (847) 603-1034
Email: IL*************@***il.com

For questions specifically concerning Protected Health Information or HIPAA rights, please contact our designated Privacy Officer using the contact information provided in our Notice of Privacy Practices.

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IMPORTANT NOTICE: This Website Privacy Policy is separate from the Company’s HIPAA Notice of Privacy Practices. Patients should review the Notice of Privacy Practices for information regarding uses and disclosures of Protected Health Information and their rights under HIPAA.