PRIVACY POLICY
Effective Date: August 31, 2026
Last Updated: August 31, 2026
Illinois Compounding Pharmacy (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us electronically, or using our online services.
This Privacy Policy describes the types of information we may collect, how we use and disclose that information, and the choices available to you.
1. INFORMATION WE MAY COLLECT
Depending upon how you interact with our website, we may collect:
Personal Information
Information you voluntarily provide, including:
- Name
- Mailing address
- Email address
- Telephone number
- Date of birth
- Contact preferences
- Information submitted through website forms
- Appointment or consultation requests
- Prescription or pharmacy-related information, where applicable
- Information concerning healthcare services you request
- Billing or payment-related information
- Communications you send to us
Health Information
When applicable, information you provide may include health-related information or Protected Health Information (“PHI”).
When we are acting as a covered entity or business associate subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), our use and disclosure of PHI will be governed by HIPAA and our applicable Notice of Privacy Practices, in addition to other applicable laws.
If there is a conflict between this website Privacy Policy and our Notice of Privacy Practices concerning PHI, the Notice of Privacy Practices will govern our handling of PHI.
Information Collected Automatically
When you use our website, certain information may be collected automatically, such as:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website
- General geographic information
- Website interactions
- Cookie and similar technology information
2. HOW WE USE INFORMATION
We may use information collected through our website to:
- Provide requested healthcare, pharmacy, wellness, or related services;
- Respond to inquiries;
- Schedule or manage appointments;
- Process prescription or service requests where applicable;
- Communicate with patients and prospective patients;
- Provide customer support;
- Operate, maintain, secure, and improve our website;
- Process authorized payments;
- Prevent fraud, abuse, or security incidents;
- Maintain records;
- Comply with applicable laws, regulations, court orders, subpoenas, and governmental requirements; and
- Carry out other purposes disclosed when information is collected or otherwise permitted by law.
3. HIPAA AND PROTECTED HEALTH INFORMATION
We recognize that health information requires heightened protection.
When HIPAA applies, PHI will be used and disclosed only as permitted or required under applicable law and our Notice of Privacy Practices.
Our website Privacy Policy is not intended to replace our HIPAA Notice of Privacy Practices.
Please review our Notice of Privacy Practices for additional information regarding how PHI may be used or disclosed and the rights individuals have concerning their PHI.
4. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies necessary to operate, secure, maintain, and improve the website.
We may also use third-party technology providers for services such as website hosting, security, performance monitoring, communications, or analytics.
We take special precautions concerning tracking technologies on webpages where health information or other sensitive information may be entered or transmitted.
We do not knowingly permit third-party advertising or tracking technologies to collect PHI in a manner that would violate HIPAA or other applicable law.
Where a third-party service provider creates, receives, maintains, or transmits PHI on our behalf and is considered a business associate under HIPAA, we require appropriate contractual protections, including a Business Associate Agreement when required by law.
5. HOW WE MAY SHARE INFORMATION
We may disclose information to:
- Healthcare providers involved in your care;
- Pharmacies, laboratories, healthcare facilities, and other healthcare organizations, when appropriate;
- Service providers performing services on our behalf;
- Payment processors;
- Website hosting and information technology providers;
- Professional advisors;
- Government agencies or regulators when legally required;
- Law enforcement when legally required or permitted; and
- Other parties when you authorize or direct us to make the disclosure.
When HIPAA applies, disclosures of PHI are made in accordance with HIPAA and our Notice of Privacy Practices.
6. WE DO NOT SELL PROTECTED HEALTH INFORMATION
We do not sell PHI.
We do not disclose PHI for third-party advertising or marketing purposes except where expressly permitted by applicable law and, when required, pursuant to an appropriate authorization.
7. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.
However, no website, internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure.
Users should therefore exercise appropriate care when transmitting sensitive information electronically.
8. EMAIL AND ELECTRONIC COMMUNICATIONS
Standard email, SMS/text messaging, and ordinary website communications may not always be encrypted.
Please avoid submitting sensitive medical information through ordinary email or general website contact forms unless the form or communication method is specifically designated for secure transmission of such information.
9. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites. Visiting a third-party website is subject to that website’s own terms and privacy policies.
10. CHILDREN’S PRIVACY
Our website is not intended to solicit personal information directly from children under 13 without appropriate authorization from a parent or legal guardian.
If we become aware that personal information has been collected from a child in a manner inconsistent with applicable law, we will take appropriate steps to address the information.
11. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide services, satisfy legitimate operational requirements, maintain required records, comply with applicable healthcare and pharmacy regulations, resolve disputes, and satisfy legal obligations.
Medical, pharmacy, and other regulated records may be retained for periods required by federal or state law.
12. YOUR PRIVACY RIGHTS
Depending upon the information involved and applicable law, you may have rights concerning your personal information.
When HIPAA applies, patients may have rights concerning their PHI, including certain rights to:
- Access health information;
- Request amendments;
- Request restrictions on certain uses or disclosures;
- Request confidential communications;
- Obtain an accounting of certain disclosures; and
- Receive a copy of the applicable Notice of Privacy Practices.
These rights may be subject to limitations and exceptions under applicable law.
13. WEBSITE FORMS AND APPOINTMENT REQUESTS
Information submitted through website forms should be limited to information reasonably necessary for the purpose of the form.
Submitting an appointment request or other website form does not necessarily establish a healthcare provider-patient relationship.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance. Do not use the website or website forms for emergency medical communications.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal requirements.
The current version will be posted on this website with an updated “Last Updated” date.
15. CONTACT US
Questions concerning this Privacy Policy or our privacy practices may be directed to:
Illinois Compounding Pharmacy
1117 S Milwaukee Ave Ste A-2, Libertyville, IL 60048
Telephone: (847) 603-1034
Email: IL*************@***il.com
For questions specifically concerning Protected Health Information or HIPAA rights, please contact our designated Privacy Officer using the contact information provided in our Notice of Privacy Practices.
IMPORTANT NOTICE: This Website Privacy Policy is separate from the Company’s HIPAA Notice of Privacy Practices. Patients should review the Notice of Privacy Practices for information regarding uses and disclosures of Protected Health Information and their rights under HIPAA.
TERMS OF SERVICE
Effective Date: August 31, 2026
Last Updated: August 31, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, online services, forms, communications, and other digital services provided by Illinois Compounding Pharmacy (“Company,” “we,” “us,” or “our”).
By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree to these Terms, please do not use this website.
1. HEALTHCARE WEBSITE
This website provides information concerning healthcare, pharmacy, wellness, and/or related services offered by the Company.
Information appearing on this website is provided for general informational purposes and should not be considered a substitute for individualized medical advice, diagnosis, or treatment from a qualified healthcare professional.
Do not disregard or delay seeking professional medical advice because of information you have read on this website.
2. NO AUTOMATIC PROVIDER-PATIENT RELATIONSHIP
Accessing this website, submitting a contact form, requesting an appointment, sending an email, or otherwise communicating with us through the website does not, by itself, establish a healthcare provider-patient, pharmacist-patient, or other professional relationship.
A professional relationship is established only when the applicable healthcare provider or organization accepts you as a patient and any other requirements for establishing such a relationship have been satisfied.
3. MEDICAL EMERGENCIES
THIS WEBSITE IS NOT FOR MEDICAL EMERGENCIES.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.
Do not use website forms, email, text messages, appointment requests, or other electronic communications to obtain emergency medical assistance.
4. MEDICAL INFORMATION
Medical, pharmaceutical, wellness, medication, treatment, and other healthcare information provided through this website is intended for general informational purposes unless specifically provided to you by an authorized healthcare professional as part of your care.
Healthcare decisions should be made in consultation with an appropriately licensed healthcare professional who can evaluate your individual circumstances.
5. PRESCRIPTIONS AND MEDICATIONS
When applicable, prescription medications are available only pursuant to a valid prescription or order and in accordance with applicable federal and state law.
Submission of information through this website does not guarantee that:
- A prescription will be issued;
- A prescription will be accepted;
- A particular medication will be appropriate for you;
- A particular compounded preparation will be available;
- A healthcare provider will recommend a particular treatment; or
- A pharmacy will dispense a particular medication.
All prescribing, dispensing, and treatment decisions remain subject to the independent professional judgment of the appropriately licensed healthcare professional.
6. COMPOUNDED MEDICATIONS
When applicable, certain medications referenced on this website may be compounded medications.
Compounded medications are prepared pursuant to applicable federal and state requirements and are not the same as FDA-approved manufactured drug products.
The availability of a compounded preparation does not constitute a representation that the preparation is appropriate for any particular patient.
A licensed healthcare professional must determine whether a medication or treatment is appropriate based upon the individual patient’s circumstances.
7. TELEHEALTH SERVICES
If telehealth services are offered, additional terms, notices, disclosures, and consent requirements may apply.
Telehealth may involve limitations compared with an in-person examination. The healthcare provider will determine whether telehealth is appropriate under the circumstances and whether an in-person evaluation or other care is necessary.
Availability of telehealth services may depend upon the patient’s location and the licensure and legal authority of the healthcare provider.
8. APPOINTMENTS AND WEBSITE REQUESTS
Submitting an appointment request does not guarantee an appointment.
Appointments are not confirmed until you receive confirmation from the applicable healthcare facility or provider.
We reserve the right to modify, reschedule, or cancel appointments when reasonably necessary.
9. ACCURACY OF INFORMATION
We attempt to provide accurate and current information. However, medical information, laws, regulations, products, services, pricing, availability, and other information may change.
We do not warrant that all website information will always be complete, current, accurate, or error-free.
We may correct or update website content at any time without prior notice.
10. USER RESPONSIBILITIES
When providing information through the website, you agree to provide information that is accurate and complete to the best of your knowledge.
You agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorized access to our systems;
- Interfere with website security or operation;
- Introduce viruses, malicious software, or harmful code;
- Impersonate another individual;
- Submit fraudulent information;
- Use automated systems to improperly access or scrape the website; or
- Use the website in a manner that violates applicable law.
11. PRIVACY
Your use of this website is also subject to our Privacy Policy.
When applicable, the use and disclosure of Protected Health Information (“PHI”) are also governed by our Notice of Privacy Practices and applicable federal and state privacy laws, including HIPAA.
Our Website Privacy Policy and Notice of Privacy Practices are separate documents and should be reviewed carefully.
12. ELECTRONIC COMMUNICATIONS
By communicating with us electronically, you acknowledge that electronic communications may involve security and privacy risks.
Where permitted by law and based upon the preferences or consents you provide, we may communicate with you through email, telephone, text message, patient portal, or other electronic means.
Message and data rates may apply to text communications depending upon your wireless carrier and service plan.
Marketing communications, when used, will be handled in accordance with applicable consent and opt-out requirements.
13. PAYMENTS
If online payment functionality is provided, you agree to provide accurate billing and payment information.
Charges for healthcare services, medications, pharmacy services, or other services may be subject to separate agreements, financial policies, insurance requirements, or patient responsibility requirements.
Website information concerning pricing does not constitute a guarantee of insurance coverage, reimbursement, or final patient cost unless expressly stated otherwise.
14. THIRD-PARTY SERVICES AND LINKS
The website may contain links to or integrate services provided by third parties.
Third-party websites and services are governed by their own terms and privacy policies.
We are not responsible for the content, security, availability, accuracy, or privacy practices of independently operated third-party websites.
15. INTELLECTUAL PROPERTY
Unless otherwise indicated, website content, including text, graphics, logos, designs, photographs, videos, software, and other materials, is owned by or licensed to the Company and is protected by applicable intellectual property laws.
Website materials may be viewed and used for personal, noncommercial purposes.
No website content may be reproduced, distributed, modified, republished, or commercially exploited without prior written authorization, except as permitted by law.
16. WEBSITE AVAILABILITY
We do not guarantee that the website will be available continuously or without interruption.
We may modify, suspend, restrict, or discontinue any portion of the website at any time.
We are not responsible for interruptions caused by maintenance, internet failures, third-party service providers, cybersecurity events, technical problems, or circumstances outside our reasonable control.
17. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
WE DISCLAIM WARRANTIES REGARDING THE OPERATION, AVAILABILITY, ACCURACY, COMPLETENESS, RELIABILITY, OR FITNESS OF THE WEBSITE OR ITS CONTENT TO THE EXTENT PERMITTED BY APPLICABLE LAW.
Nothing in these Terms is intended to disclaim obligations that cannot legally be disclaimed.
18. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO USE OF, OR INABILITY TO USE, THIS WEBSITE.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company and its officers, employees, contractors, and affiliates from claims, liabilities, damages, and reasonable costs arising from your unlawful or unauthorized use of the website or your material violation of these Terms.
20. GOVERNING LAW
These Terms will be governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where federal law or another jurisdiction’s law is required to apply.
Any dispute concerning these Terms or use of the website will be handled in accordance with applicable law.
21. CHANGES TO THESE TERMS
We may revise these Terms periodically.
Updated Terms will be posted on this website with a revised “Last Updated” date.
Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by law.
22. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
23. CONTACT INFORMATION
Questions concerning these Terms may be directed to:
Illinois Compounding Pharmacy
1117 S Milwaukee Ave Ste A-2, Libertyville, IL 60048
Telephone: (847) 603-1034
Email: IL*************@***il.com
IMPORTANT: Nothing on this website should be used as a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing a medical emergency, call 911 immediately.
