Your Questions, Answered
Frequently Asked Questions
At Illinois Compounding Pharmacy, we’re committed to transparency and providing the best possible service. Here are answers to some of the most common questions we receive from our patients.
General Questions
Q: What is a compounding pharmacy?
A compounding pharmacy creates customized medications tailored to the specific needs of patients. This includes altering dosages, forms (e.g., capsules, creams, or lozenges), or adding flavors for improved compliance.
Q: Do I need a prescription for compounded medications?
Yes, compounded medications require a prescription from your healthcare provider.
Q: Are compounded medications safe?
Absolutely. All our medications are prepared in a state-of-the-art clean room and meet the highest safety and quality standards.
Delivery and Pick-Up
Q: Do you offer home delivery?
Yes! We provide next-day delivery anywhere in Illinois.
Q: Will I be notified when my medication is shipped?
Yes, you’ll receive a phone call or text message before your medication is shipped and a text when it has been delivered.
Q: Can I pick up my medication at the pharmacy?
Yes, we offer convenient local pick-up options for all customers.
Custom Compounds
Q: What types of compounds can you prepare?
We can create a wide range of sterile and non-sterile compounds, including those for weight loss, hormone replacement, pain relief, veterinary needs, and more. If you don’t see your required medication listed, feel free to contact us for custom requests.
Q: Can you compound medications that are hard to find or discontinued?
Yes, we specialize in creating alternatives for unavailable or discontinued medications.
Consultations and Support
Q: Do you offer consultations for vitamins and supplements?
Yes, we provide free consultations with our nurse practitioner to recommend vitamins and supplements tailored to your needs. You can request more information through our online form.
Q: How do I know which medication or service is right for me?
Our team works closely with your healthcare provider to ensure the medications we prepare are right for your condition and treatment goals.
Insurance and Payment
Q: Do you accept insurance for compounded medications?
While many compounded medications are not covered by insurance, we can provide receipts and necessary documentation for potential reimbursement.
Q: What payment methods do you accept?
We accept all major credit cards, as well as other common payment methods. We also accept HSA/FSA.
Other Questions
Q: How do I transfer my prescription to Illinois Compounding Pharmacy?
Simply use our online “Transfer RX” form or contact us directly, and we’ll handle the rest.
Q: Can I upload my prescription online?
Yes, you can securely upload your prescription through our website.
Q: Do you provide services for pets?
Yes, we offer veterinary compounding services for pets of all kinds, including cats, dogs, and exotic animals.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to reach out to us. Our team is here to help!
